Privacy Policy

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Effective Date: August 22, 2023

Last Updated: January 2, 2026

1. Overview

This Privacy Policy describes how Noema Wellness collects, uses, discloses, and protects your personal information and Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state laws, and telecommunications regulations.

This policy applies to all psychiatric and mental health services provided by Noema Wellness, including in-person care, telehealth services, website use, patient portals, electronic communications, and SMS/text messaging.

2. Protected Health Information (PHI)

Protected Health Information (PHI) is individually identifiable information related to your past, present, or future mental or physical health condition, treatment, or payment for healthcare services.

PHI may include, but is not limited to:

• Psychiatric evaluations, diagnoses, and treatment plans

• Medication and treatment records

• Appointment and scheduling information

• Billing and insurance details

• Communications related to your care

We are legally required to:

• Maintain the privacy and security of your PHI

• Provide you with this Notice of Privacy Practices

• Follow the terms of this policy

3. How We Use and Disclose Your Information

We may use and disclose your PHI without written authorization for the following purposes:

Treatment: To provide, coordinate, and manage your psychiatric care, including communication with other healthcare providers involved in your treatment.

Payment: To bill and collect payment for services, including insurance claims, benefit verification, and payment processing.

Healthcare Operations: For practice operations, including quality improvement, administrative functions, compliance activities, training, and internal audits.

Legal and Safety Requirements: We may disclose information as required by law, including mandatory reporting, court orders, or to prevent a serious threat to your health, safety, or that of others.

4. Uses Requiring Authorization

We will obtain your written authorization before using or disclosing your PHI for purposes not described in this policy, including:

Marketing communications

Disclosure of records to third parties not involved in your care

You may revoke authorization at any time in writing, except where action has already been taken.

5. Your Rights

You have the right to:

• Access and obtain copies of your medical records

• Request corrections or amendments to your records

• Request restrictions on specific uses or disclosures

• Request confidential communications

• Receive an accounting of disclosures

• Obtain a copy of this Privacy Policy

• File a complaint without retaliation

To exercise your rights, please get in touch with us using the information provided

6. Website & Electronic Communications

We take reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is entirely secure.

By using our website, patient portal, or telehealth services, you acknowledge and accept the risks associated with these services.

7. SMS / Text Messaging Terms of Service

Consent to Receive Messages

By providing your mobile phone number through our website, intake forms, or patient portal, you consent to receive SMS/text messages from Noema Wellness for purposes including:

• Appointment reminders and confirmations

• Scheduling or rescheduling notifications

• Administrative communications related to your care

Consent to receive text messages is not required as a condition of receiving treatment.

PHI and SMS Messaging

Text messages may include limited information, such as appointment details. Detailed clinical or sensitive medical information will not be sent via SMS.

SMS messaging is not a fully secure form of communication. By opting in, you acknowledge and accept these risks.

No Sharing of Mobile Information

No mobile information, opt-in data, or text message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information is used solely to communicate directly with you regarding your care or the administrative operations of Noema Wellness in compliance with HIPAA, TCPA, and CTIA guidelines. We do not sell, rent, or disclose mobile phone numbers or SMS consent information, except as required by law or to support essential healthcare operations through HIPAA-compliant service providers.

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any SMS message or by contacting our office. Message and data rates may apply depending on your mobile carrier.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page and will become effective immediately upon posting.

Thank you for contacting Noema Wellness. 

For assistance: Call us at 561-215-9959, or Email us at info@noema-wellness.com